Policy - Feen Cleaning

Terms and Condition

Feen Cleaning Services is committed to delivering professional and reliable cleaning solutions tailored to our clients’ needs. This policy outlines the terms and conditions that govern our service delivery, ensuring clarity, transparency, and mutual understanding between our team and valued clients throughout the duration of our cleaning engagements.

The provisions cover essential aspects such as service scope, payment terms, cancellation policies, client responsibilities, liability, confidentiality, and termination. Our goal is to maintain high standards of service while protecting the interests of both parties through clear communication and adherence to mutually agreed-upon terms.

For All Bundles

The Service Provider will make reasonable efforts to adhere to the agreed-upon schedule, but cannot guarantee an exact finish time for cleaning. So whatever time it takes for the service provider to finish cleaning does not matter as long as our client is satisfied with the service.

Client is to pay a flat rate they choose from the bundle, and the flat rate is maintained throughout the contract period.

Payment is due by direct debit within [specify number of days, chosen by the client] of the invoice date. Late payments may be subject to a late fee and will attract £10.

Additional services requested outside the scope of the original agreement may incur additional charges, which will be communicated and agreed upon in writing before the provision of the additional services.

The service provider would normally carry out a work-through annually (Precisely at the beginning of a new year)

Cancellation and Rescheduling Policy

The Client must provide a minimum of 48 hours’ notice for any cancellation or rescheduling of cleaning services.
Failure to provide the required notice may result in a cancellation fee of 10% of the total service fee for the scheduled cleaning visit.
The Service Provider reserves the right to reschedule a cleaning visit due to unforeseen circumstances or emergencies. In such cases, the Service Provider will make reasonable efforts to provide an alternative cleaning date. Also, clients have a window of 48 hours to their clean to reschedule their clean.

Client's Responsibilities

To have their personal cleaning supplies, hoovers, mop stick and bucket. We do not share these cleaning items between clients, thus preventing cross-infection.
However, we can deliver cleaning supplies to clients if requested. At the end of every cleaning, it remains in client’s house. The service provider goes with the cleaning towel for laundry, dry cleaning and package for client’s next cleaning.
To provide a safe and secure environment for the Service Provider's employees or contractors to perform their duties.
To ensure that all pets are secured or kept in an area separate from the cleaning area during the service visit.
To inform the Service Provider of any specific health or safety concerns, including allergies, sensitivities, or hazardous materials present on the premises.
To provide access to electricity, running water, and functioning cleaning equipment and appliances required for the provision of the cleaning services.

Liability and Insurance

The Service Provider will carry appropriate general liability insurance to cover any damages or losses caused by its employees or contractors during the provision of cleaning services.
Clients should report any damages or losses caused by the Service Provider's employees or contractors within 48 hours of their occurrence.
The Service Provider's liability for any damages or losses caused by its employees or contractors shall be limited to the cost of repairing or replacing the damaged property.

Confidentiality

Both parties will agree to maintain the confidentiality of any proprietary or confidential information shared during the course of the business relationship.
The Service Provider will ensure that its employees or contractors are aware of their obligations regarding confidentiality and will take reasonable measures to protect the Client's confidential information.

Termination

Either party may terminate this Agreement by providing a notice period of 30 days by writing notice to the other party.
In the event of termination, the Client will have to pay for any outstanding services performed up to the termination date.
In the event of termination by the client, the Client will have to pay for the remaining weeks of the contract period.
If the service provider does not receive the client’s weekly / monthly payment by the due date, we reserve the right at our sole discretion to suspend the service and not restart it until payment is received.

FEEN Cleaning Service delivers expert, customised cleaning solutions across West Yorkshire, Bradford, Dewsbury, Halifax, Huddersfield, Leeds, and Wakefield, and others. We ensure spotless homes and offices with care, experience, and reliable service every day.

Open: Mon – Sun: 8am – 9pm

Contact

+44 794 9975 216

info@feencleanservices.com